> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ewake.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about ewake.

## Setup

<AccordionGroup>
  <Accordion title="How do I add ewake to a Slack channel?">
    Go to the channel → **channel settings** → **Integrations** → **Add apps** → search for ewake and click **Add**.

    <Card title="Full guide →" icon="slack" href="/get-started/connect-slack#add-ewake-to-a-channel" horizontal />
  </Accordion>

  <Accordion title="My Slack admin won't let me install third-party apps — what do I do?">
    Use the manifest install instead. You create your own internal Slack app from a manifest Ewake provides, then paste the bot token back into Ewake. Functionally identical to the standard OAuth install.

    <Card title="Manifest install guide →" icon="slack" href="/get-started/connect-slack#option-2-from-a-manifest-custom-app" horizontal />
  </Accordion>

  <Accordion title="Why can't I see my organisation repositories in GitHub?">
    The GitHub integration has two separate steps: OAuth authorization and GitHub App installation. Both are required. Missing the App installation is the most common cause.

    <Card title="GitHub setup guide →" icon="code-branch" href="/integrations/code/github" horizontal />
  </Accordion>

  <Accordion title="What Datadog permissions does ewake need?">
    Ewake requires an Application Key with 15 read-only scopes (metrics, logs, traces, monitors, and more). It never writes to your Datadog account.

    <Card title="Full scope list →" icon="chart-line" href="/integrations/observability/datadog#scopes" horizontal />
  </Accordion>

  <Accordion title="Do I need Datadog, GitHub, and Slack to use ewake?">
    Slack is required. Datadog and GitHub are strongly recommended, without both, investigations are less precise. GitHub can be added later.
  </Accordion>
</AccordionGroup>

***

## Features

<AccordionGroup>
  <Accordion title="Which observability tools does ewake support?">
    Datadog, Grafana, Prometheus, Loki, Amazon CloudWatch, and Elasticsearch.

    <Card title="Browse all integrations →" icon="plug" href="/integrations/overview" horizontal />
  </Accordion>

  <Accordion title="Can I customise how ewake responds to alerts?">
    Yes, via the instruction prompt on each On-Call Agent trigger. Use it to control tone, depth, and focus of ewake's responses.

    <Card title="Configure the On-Call Agent →" icon="bell" href="/working-with-ewake/on-call-agent" horizontal />
  </Accordion>
</AccordionGroup>

***

## Security

<AccordionGroup>
  <Accordion title="Does ewake train on my data?">
    No. Ewake does not use customer data to train or fine-tune any model.
  </Accordion>

  <Accordion title="What data does ewake access? Is my data stored?">
    Ewake reads from your connected integrations via API: metrics, logs, traces, commits, and incident data. It does not install agents on your infrastructure. Raw telemetry is queried live and not retained.

    <Card title="Permissions overview →" icon="shield-halved" href="/security/permissions" horizontal />
  </Accordion>

  <Accordion title="Does ewake have SOC 2?">
    Ewake is actively preparing for SOC 2 Type II certification through Sprinto. Contact us for the current status and timeline.

    <Card title="Contact support →" icon="envelope" href="/support" horizontal />
  </Accordion>

  <Accordion title="Is ewake available in EU?">
    Yes. Ewake supports EU data residency. Contact us for details on your region and deployment options.

    <Card title="Contact support →" icon="envelope" href="/support" horizontal />
  </Accordion>
</AccordionGroup>

***

## Pricing

<AccordionGroup>
  <Accordion title="How does ewake pricing work?">
    Pricing is tailored to your team's size and usage. Contact us for details.

    <Card title="Contact support →" icon="envelope" href="/support" horizontal />
  </Accordion>
</AccordionGroup>

***

## Support

<AccordionGroup>
  <Accordion title="How do I share feedback or report an issue?">
    Email us at [support@ewake.ai](/support). Include the Slack channel, approximate time of the event, and what you observed vs. expected.

    <Card title="Contact support →" icon="envelope" href="/support" horizontal />
  </Accordion>
</AccordionGroup>