Setup
How do I add ewake to a Slack channel?
How do I add ewake to a Slack channel?
Go to the channel → channel settings → Integrations → Add apps → search for ewake and click Add.
Full guide →
My Slack admin won't let me install third-party apps — what do I do?
My Slack admin won't let me install third-party apps — what do I do?
Use the manifest install instead. You create your own internal Slack app from a manifest Ewake provides, then paste the bot token back into Ewake. Functionally identical to the standard OAuth install.
Manifest install guide →
Why can't I see my organisation repositories in GitHub?
Why can't I see my organisation repositories in GitHub?
The GitHub integration has two separate steps: OAuth authorization and GitHub App installation. Both are required. Missing the App installation is the most common cause.
GitHub setup guide →
What Datadog permissions does ewake need?
What Datadog permissions does ewake need?
Ewake requires an Application Key with six read-only scopes:
apm_read, dashboards_read, logs_read_data, metrics_read, monitors_read and timeseries_query. It never writes to your Datadog account.Full scope list →
Do I need Datadog, GitHub, and Slack to use ewake?
Do I need Datadog, GitHub, and Slack to use ewake?
Slack is required. An observability integration and a source control integration are strongly recommended, without both, investigations are less precise. Source control can be GitHub or GitLab, and can be added later.
We don't use GitHub Actions. Can we still track deployments?
We don't use GitHub Actions. Can we still track deployments?
Yes. Deployment tracking is a single authenticated
POST to the ewake API, so any CI/CD system or deploy script that can make an HTTPS request works. The GitHub Action is a thin convenience wrapper around exactly the same request, not a requirement.Add deployment tracking to your pipeline →
Features
Which observability tools does ewake support?
Which observability tools does ewake support?
Datadog, Grafana, Prometheus, Thanos, VictoriaMetrics, Loki, Tempo, ClickHouse, Amazon CloudWatch, Elasticsearch, and GCP Cloud Logging. You can also point ewake at your own tool surface with a Custom MCP server.
Browse all integrations →
Can I customise how ewake responds to alerts?
Can I customise how ewake responds to alerts?
Yes, via the Initial Prompt on each On-Call Agent trigger. Use it to control tone, depth, and focus of ewake’s responses.
Configure the On-Call Agent →
Security
Can ewake change anything in my systems?
Can ewake change anything in my systems?
Investigation is read-only. The one exception is Actions, an optional follow-up you attach to an On-Call Agent trigger yourself, for example “create a Linear ticket describing the root cause”. Actions only do what you typed, only use integrations you’ve connected, and are bounded by the access those credentials already grant. Ewake still cannot restart a service, change a monitor, or push code.
How Actions fit the security model →
Does ewake train on my data?
Does ewake train on my data?
No. Ewake does not use customer data to train or fine-tune any model.
What data does ewake access? Is my data stored?
What data does ewake access? Is my data stored?
Ewake reads from your connected integrations via API: metrics, logs, traces, commits, and incident data. It does not install agents on your infrastructure. Raw telemetry is queried live and not retained.
Permissions overview →
Does ewake have SOC 2?
Does ewake have SOC 2?
Ewake is actively preparing for SOC 2 Type II certification through Sprinto. Contact us for the current status and timeline.
Contact support →
Is ewake available in EU?
Is ewake available in EU?
Yes. Ewake supports EU data residency. Contact us for details on your region and deployment options.
Contact support →
Pricing
How does ewake pricing work?
How does ewake pricing work?
Pricing is tailored to your team’s size and usage. Contact us for details.