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Slack is where most teams interact with ewake every day. Whether it’s asking a question during an incident, receiving an automated alert investigation, or reviewing a scheduled health report, everything arrives in Slack threads, in channels your team already uses. For configuration, use the Dashboard.

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How to interact with ewake

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On-demand

Mention @ewake followed by your question in any channel where the bot is present:
Replace checkout-service with the name of your service as it appears in Datadog.
Ewake will reply in a thread with a structured investigation response.ewake replying inside a Slack thread
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Automated responses

Ewake can respond automatically, no mention needed, when a use case is configured.On-Call AgentEwake monitors a configured Slack channel and automatically replies in the alert thread whenever a configured alert bot posts. Delivers probable cause and evidence, takes the actions you approved, and leaves only the decisions that need a human, before your engineer opens a terminal.On-Call Agent automatic reply in Slack

Configure the On-Call Agent →

Incident ResponseDuring a P0 or war room, mention @ewake directly in the incident channel to run a real-time investigation alongside your team.

Configure Incident Response →

Scheduled TasksEwake posts structured reports to your configured channel at the scheduled time, health briefs, anomaly summaries, and reliability digests.ewake scheduled report in Slack

Configure Scheduled Tasks →

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Behavior

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Threaded replies

Ewake always responds in a thread, not in the main channel. When you continue a conversation in the same thread, ewake follows the thread context, you don’t need to repeat the full question.

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Direct messages

You can send questions to ewake directly via DM. Responses follow the same format as channel interactions. DM investigations don’t have access to channel-specific configuration. ewake DM conversation in Slack

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Follow-up questions

Ewake remembers the context of the current thread. Once it has replied, your engineer can ask follow-up questions directly in the same thread without repeating the full context.
Ewake uses the full thread history to answer, so investigations can deepen progressively without starting over. Follow-up question in an ewake thread

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Feedback

Every ewake response carries a 👍 and a 👎 button underneath it. Click either and a short form opens. On a 👎 you pick at least one category — what went wrong; on a 👍 the categories are optional. The written details are optional in both cases. Ewake then re-reads the investigation you rated against your feedback, and may write a new skill or sharpen an existing one. Those changes take effect immediately, so what you write in the form shapes the next investigation. Read Giving Feedback before rating a run — it covers which category to pick and how to write a comment ewake can learn from.
Emoji reactions on an ewake message are recorded as engagement, but no rating is read from them and nothing is learned. Use the buttons.
Responses also carry an Explore the full investigation button, which opens the complete run in your dashboard. Thumbs up and thumbs down feedback on an ewake response

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Channel-specific configuration

Each channel where ewake is active can have its own prompt, defining the tone, depth, and focus of ewake’s responses. Configure this in the ewake dashboard under On-Call Agent → select your trigger → edit Initial Prompt.

Connect Slack and add ewake to channels →